ISO 9001 is an internationally recognized standard published by the International Organization for standardization for the construction and implementation of administrative quality management systems and their processes in the organization. This is the most popular Quality Management System standard in the world, it has been adopted by the majority of organizations around the world and is used by companies to monitor, manage and improve the quality of their products and services on a regular basis.ISO 9001 certification is a powerful Business Improvement Tool, providing a strategic direction to enable you to consistently meet regulatory requirements as well as customer expectations.
ISO 9001 was first published in 1987 by the International Organization for Standardization (ISO), which has a membership of more than 160 countries worldwide. A standards-setting organization, this organization includes representatives from several national standards organizations. The organization was founded on February 23, 1947 and is a global trade and industry standard-setting organization. The headquarters of this organization is located in Geneva, Switzerland. Although ISO defines itself as an NGO, its ability to set standards that are usually turned into laws (either by treaties or national standards) makes it more powerful than most NGOs. In practice, ISO is an alliance with strong links with governments .
How can a 9001: 2015 certificate be useful?
ISO 9001: 2015 applies to any organization, regardless of its size or sector. More than a million organizations from all over the world have adopted the requirements of the ISO 9001 standard for their quality management systems.
Quality Management Principals that guide ISO 9001
- Customer focus
- Engagement of people
- Process approach
- Evidence-based decision making
- Relationship management
These principles are not listed in priority order. The relative importance of each principle will vary from organization to organization and can be expected to change over time.
The use of ISO 9001 standards benefits organizations in
- Organization of its operations.
- Improving the efficiency of operations and auditing the independence of roles
- Meet the requirements of the quality management system
- Continuous improvement.
- Customer satisfaction and consistency
- Enhance reputation in the market and build trust
The first part of the ISO 7 Principles of quality management is to meet customer requirements and strive to exceed customer expectations.
Sustainable success is achieved when an organization attracts and maintains the trust of customers and other interested parties. Every aspect of customer interaction provides an opportunity to create more value for the customer. Understanding the current and future needs of customers and other stakeholders contributes to the continued success of the organization.
- Increase customer value
- Promote repeat business
- Increase customer satisfaction
- Strengthening the reputation of the organization
- Expanded customer base
- Improve customer loyalty
- Increase revenue and market share
Leadership in ISO 9001
Leaders at all levels create unity of purpose, direction, create conditions in which people participate in achieving the quality goals of the organization.
Establishing unity of purpose, direction, and engaging people enables the organization to align its strategies, policies, operations, and resources to achieve its goals.
- Increased effectiveness and efficiency in meeting the organization’s quality objectives
- Better coordination of the organization’s processes
- Improved communication between levels and functions of the organization
- Development and improvement of the capability of the organization and its people to deliver desired results.
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